Thank you for participating in the session today and making it so informative. The scenario was of a 15-year-old diabetic who has microalbuminuria and needs to be started on a new medication. Dr K & Dr H were role players (RP) and was very good – ideal patient. Dr H & Dr S were in the hotseat and remained calm and addressed the concerns and tackled the given task.
Learning points:

  • Appropriate introductions: If you ‘know’ the ‘person /RP’ introduce accordingly
  • Not like a unknown stranger – it will seem odd.
  • Rapport building and then mention the task
  • Do Not forget 30 sec rule
  • Bad news – PAUSE – keep quiet for 5 secs – let RP come in ask a question / comment.
  • Keep it SIMPLE but AVOID baby talk
  • Jargon – if used – explain what it means and in context
  • Summarize at 6 minutes – do not need to say ‘I am now summarizing’
  • Summarize in 30 sec.
  • ‘Failure’ of treatment – commonest cause ‘NON Compliance’ even if denied at first – check & confirm.
  • Compassion & empathy – keep in mind and demonstrate
  • Do not confuse Communication & History & Management
  • Pick up ALL information of concern and signpost appropriately & Stick to Task.

Please leave your comments or any points I may have missed.
Anil Garg