Thank you for participating in the session today. The communication scenario was speaking to parent of a one day old baby with ambiguous genitalia. The family was from Afghanistan and had lost their first child. Dr A did an excellent role play of father and Dr R took the hotseat. The introduction was very good but following discussion could be better. After discussion Dr S attempted the scenario again. It was done well. Dr H & Dr R were in the hotseat in 2nd session with Dr A giving an excellent performance as parent.
The Learning points are:
- Communication is a DIALOGUE & not a MONOLOGUE.
- Speak less to ‘Hear’ more.
- Rapport building is crucial to moving further in scenario.
- Always congratulate arrival of a new baby – issues can be ‘fixed’.
- Be positive.
- Observe 30 sec & 2 minute Rules
- Be aware of your Language.
- Do NOT mix up ‘Him’ / “Her’ or Boy & Girl sounds more gentle when talking with role player
- Do NOT refer to baby as ‘IT’.
- Listen to concerns raised and ADDRESS them – do not ignore.
- When needing to describe an abnormality – briefly tell what is NORMAL.
- Apologise or be Sorry only once or twice – Do not over do it.
Add your comments or any points i have missed.