Today we discussed a Critical Incident of Drug error – 12 year old given a wrong drug.

The learning points are:

• Do NOT use jargon. We all know it – but it happens! Life.

• We know it but mind shifting from Medical to Lay person ‘lingo’ needs to be instantaneous.

• Avoid use ‘Come to tell you…..’  to  ‘Have come to discuss……’

• Listen to Role player very carefully and respond to their concerns.

• Do not stick to your own agenda.